The business environment is getting more competitive by the day. It has now become a common practice for companies to outsource their non-core activities to one or more BPO firms. This is done with the aim of improving business efficiency and productivity. However, it is important to choose the best BPO service provider in order to avail these advantages. Here are some of the top questions that you should ask to your My BPO Business solutions provider.
Will you show me a copy of your registration certificate?
Check various legal documents pertaining to the company, primarily its registration certificate, and cross check all the details. Ensure that the BPO unit is an authentic and legal provider and not a fraud one.
What is your experience level in this domain?
Before you choose a BPO agency, check how many years it has been around for in the industry. You can confirm this by checking its project portfolio, list of clients, work samples from existing and previous clients and more. Look at the year of registration of the business. You can get reliable services from a BPO solutions provider with a proven track record. Get feedbacks and My BPO Business Complaints from prior clients, which can aid you in evaluating the advantages that you can get by partnering with the agency.
How can you aid my business growth?
The BPO agency must be quite efficient to aid you in business expansion. Find out about the methodology, types of services and approach that it uses in improving business productivity for its clients. The company must have the right experts to deal with your project and requirements. For example, if you need help with data entry, you would need the services of expert data entry professionals. It would ensure proper and timely documentation for your requirements. Good BPO agencies such as My BPO Business use the newest technology and trained workforce, and follow strict quality control measures in order to ensure accurate results.
Can you give me a written agreement?
Do not take the word for granted. It is essential to get a written contract that mentions the entire overtime and project expenses. It should also make proper mention of the mode of payment and payment date. With outsourcing, you can lower the costs of operation and raise your revenue. A reputed BPO solutions provider that operates from an off-shore location can reduce the labor costs for you, and provide your business with BPO services that are priced affordably.
Do you offer a free service trial?
It will be better if you can get a BPO company that offers a free trial of its services for a few days. This will help you to form first-hand My BPO Business Reviews, find out how efficient its customer service is, and whether you can get round the clock technical support and customer service. Ensure that the agency offers both onshore and offshore customer service, so that you can be assured of 100% client satisfaction at all times.